Returns and Exchanges

Last updated: October 17, 2026

All sales are final, except where returns or refunds are required by law.

This page explains what that means, what to do if something is wrong with your order, and how an authorized return works. Please read it before you order.

What “all sales are final” means

• We do not accept returns, give refunds, or make exchanges because you changed your mind, no longer want the item, or ordered the wrong item, size or option. There is no standard return period.
• Please check your cart and your shipping address before you place your order.
• This does not limit any right you have under California or federal law. Where the law requires us to provide a return, replacement or refund, we will do so.

If something is wrong with your order

Contact us if your order arrives:

• incorrect (we sent a different item than the one you ordered),
• damaged (for example, damaged in shipping),
• defective (for example, a printing or manufacturing defect), or
• missing (an item is missing from your package, or your package does not arrive).

How to report a problem

1. Email support@myreasonwhybook.com.
2. Use a subject line such as “Order problem, order #[your order number]”.
3. Include your order number, the name and email address used at checkout, and a short description of what is wrong.
4. For damaged, defective or incorrect items, attach clear photos of the item, the packaging, and the shipping label if you can.
5. We recommend that you report the problem within 7 days after delivery. This is a recommendation to help us verify what happened. It is not a deadline, and it does not limit any right you have under the law.

We review each report. After we review it, we will tell you by email what we will do, which may be a replacement, a refund, or another remedy that applies to your situation and the law. We do not promise a particular remedy or a refund before we have reviewed the report.

Packages lost or damaged by the carrier

If the carrier loses your package or damages it in delivery, and we can verify it (for example through tracking information and photos), we will provide replacement products at no additional charge to you, subject to applicable law.

Orders that do not ship on time

If we cannot ship your order within the time we stated when you ordered, we will tell you and give you the choice to agree to the delay or cancel your order for a full refund, as federal law requires.

Cancelling an order

You may ask us to cancel an order before it ships. Email support@myreasonwhybook.com with your order number as soon as you can. We accept cancellation requests before final packaging or carrier processing. Final packaging begins when we start packing your order, and once packing begins we can no longer guarantee that we can cancel it. If we approve a cancellation, we refund it to your original payment method. Once an order has shipped, the final-sale policy on this page applies, subject to the legal exceptions above. This does not affect any cancellation right the law gives you.

Authorized returns

Some situations may require you to send an item back, for example so we can inspect a defective item. A return is authorized only when we have approved it in writing by email.

• Contact us first. Email support@myreasonwhybook.com before you send anything.
• Do not mail merchandise to us without authorization. An unexpected package may be hard to match to an order, which can delay your review.
• If we authorize a return, we will tell you in writing how to send it and what to include. Please put your order number on the package.
• We suggest using a shipping service with tracking and keeping your receipt.

Return address, to be used only after you receive written authorization:

My Reason Why
201 E Center St
Ste 112 PMB 3415
Anaheim, CA 92805

This is a mailing address. It is not a store, and no one is available there to help you in person.

Who pays return shipping

There are two different situations. They are handled differently.

1. Returns required by law, or because of an error with your order

If we ask you to send an item back because it was incorrect, damaged, defective, or because the law otherwise requires a return, we will not automatically charge you for return shipping. We will tell you in our written authorization, before you ship anything, whether the return requires shipping and who covers it, applying the law that applies to your situation.

2. Discretionary returns (exceptions we choose to make)

Because all sales are final, we do not offer returns for change of mind or ordering the wrong item. If, at our sole discretion, we approve a return as a one-time exception, we will say so in writing. For an approved discretionary return:

• You pay the return shipping.
• Original shipping charges are not refunded, unless the law requires otherwise.
• Our approval of one return does not create a right to a return, or an exception, for any other order.

Exchanges

We do not offer exchanges for ordering the wrong item, size or option. If an item was incorrect, damaged or defective, report it as described above and we will review it.

Refunds

If a refund is approved, we issue it to the original payment method used for the order. How quickly the refund appears depends on your bank or card issuer.

The Complete Collection. If a problem affects only one item in a Complete Collection (for example, the T-shirt is defective, or the workbook is incorrect), we replace only the affected item when that is appropriate and the law allows. If a refund is required by law for one item, it is based on the amount you actually paid for that item, as shown on your receipt.

Your legal rights

Nothing on this page limits any right you have under California or federal consumer protection law. If a law gives you a right to a refund, replacement or return that is different from what is described here, the law controls.

Contact

My Reason Why
Email: support@myreasonwhybook.com
201 E Center St, Ste 112 PMB 3415, Anaheim, CA 92805