Frequently Asked Questions

No. The book stands on its own. The workbook is for readers who want to work through their own reason why.

Yes. Keith’s faith in Jesus Christ is at the center of the story, and Scripture appears throughout.

Parts of it are. The book includes time in juvenile detention, an absent father, and the death of Keith’s son. It is told honestly and with hope.

No. It is a personal memoir. It is not financial, legal, or insurance advice.

It is a forest-green crewneck T-shirt with cream lettering: MY REASON WHY, and FAITH • FAMILY • LEGACY.

One My Reason Why book, one My Reason Why Workbook and one My Reason Why Heritage T-Shirt in the size you choose. Together they cost less than buying the three separately; the Collection page shows the exact saving. The Collection is available in every T-shirt size, and the Collection page shows the price for the size you choose.

You always get the better of the two, never both. If your coupon would save you more than the Collection saving, your coupon applies. If the Collection saving is larger, it applies instead, and your cart tells you which one you are getting and how much you save. A free-shipping code can be used together with the Collection saving.

Orders ship within 3 to 5 business days after payment is confirmed (weekends and holidays excluded). This is when your order ships, not a guaranteed delivery date.

Shipping is a flat $11.99 per order, charged separately at checkout, however many items the order contains. You see the amount before you pay.

We currently ship to street addresses in the 50 United States and Washington, D.C. only. We cannot ship to PO boxes, to APO, FPO or DPO military addresses, or to U.S. territories, and we do not ship outside the United States. Details are on the Shipping Information page.

Yes. The items in one order ship together in one package, including the Complete Collection.

When your order ships, we send you its tracking details by email.

No. You check out as a guest. We do not offer customer accounts, so there is no password to create.

All sales are final, except where returns or refunds are required by law. See Returns and Exchanges for how to report a problem and what happens next.

Email support@myreasonwhybook.com with your order number. We accept cancellation requests before final packaging or carrier processing. Final packaging begins when we start packing your order, and once packing begins we can no longer guarantee that we can cancel it. We refund an approved cancellation to your original payment method. This does not affect any cancellation right the law gives you.

Email support@myreasonwhybook.com with your order number and photos. We recommend you tell us within 7 days after delivery. The 7 days is a recommendation and does not limit any right you have under the law. If a carrier lost or damaged your package, we replace the products at no additional charge, subject to reasonable verification and applicable law. For a Complete Collection, we replace only the affected item when that is appropriate.

Not until we authorize it in writing by email. Please do not mail merchandise to us before you hear from us.

No. Buying from us does not sign you up. We send marketing email (newsletters and promotions) only to people who choose to receive it, for example by checking the optional box at checkout or by signing up on a form. Checking the box is never required to buy. You will still receive the order confirmation and shipping emails about your order. Those are not marketing.

Click the unsubscribe link at the bottom of any marketing email, or email support@myreasonwhybook.com and we will unsubscribe you. Unsubscribing stops our marketing email. It does not stop order and shipping emails about an order you have placed.

No. We do not send text messages at this time. If we ever offer them, we will ask for your separate agreement first, and it will never be required to buy.

Email support@myreasonwhybook.com with the subject “Privacy request”. We may need to confirm who you are first. Some records, such as order and tax records, we must keep for a period set by law. Our Privacy Policy explains what we collect and your choices.