We pack and ship every order ourselves.
When your order ships
Orders ship within 3 to 5 business days after payment is confirmed (weekends and holidays excluded). This is when your order ships, not a guaranteed delivery date.
What shipping costs
Shipping is charged separately at checkout. You pay one flat shipping charge of $11.99 per order, however many items the order contains, and you see the amount before you pay.
Where we ship
We currently ship to street addresses in the 50 United States and Washington, D.C. only. We cannot ship to PO boxes, to APO, FPO or DPO military addresses, or to U.S. territories, and we do not ship outside the United States. If you enter one of those addresses at checkout, checkout will not accept it and will ask for an address we can ship to.
One order, one package
The items in one order ship together in one package. That includes The Complete My Reason Why Collection: the book, the workbook and the T-shirt arrive together, and you pay one shipping charge for the package.
Tracking
When your order ships, we send you its tracking details by email.
Cancelling an order
To ask us to cancel an order, email support@myreasonwhybook.com as soon as you can, with your order number. We accept cancellation requests before final packaging or carrier processing. Final packaging begins when we start packing your order, and once packing begins we can no longer guarantee that we can cancel it. This does not affect any cancellation right the law gives you. If we approve the cancellation, we refund it to your original payment method. Once an order has shipped, it cannot be cancelled and our final-sale policy applies, subject to the legal exceptions below.
Lost or damaged in transit
If your carrier loses your package, or the carrier damages it, we will replace the products at no additional charge to you, subject to reasonable verification (such as tracking information and photos) and applicable law. For a Complete Collection, we replace only the affected item when that is appropriate. Please email support@myreasonwhybook.com with your order number. We recommend you tell us within 7 days after delivery of a damaged, defective, incorrect or missing item. The 7 days is a recommendation and does not limit any right you have under the law.
Final sale
All sales are final, except where returns or refunds are required by law. Returns and Exchanges